Keep residents and staff in the loop — automatically, on every event that matters.
Civic Mesa Notifications is a complete resident-communication system your office can run on its own: email and SMS updates that fire the moment a case changes status, a permit or license is decided, an inspection is completed, or a public submission is acknowledged. Your staff edit the wording in plain language, so people hear from you promptly and consistently without anyone drafting a one-off message. Acquire it by itself — or turn it on beside the rest of the Civic Mesa suite. Either way, it's built to be the best product in its category.
Keep residents and staff in the loop automatically.
Send email and SMS updates when key events happen across your office — a case status change, a permit or license decision, an inspection result, an acknowledged public submission. Your staff edit the wording themselves, so residents hear from you promptly and consistently without anyone drafting a one-off message.
- Automatic on real events
Messages fire on events already happening in your modules — status changes, decisions, results.
- Templates in your words
Edit each event's template in-app with click-to-insert variables like case number and address.
- Starter templates day one
Turning the module on seeds ready-to-use templates your team edits or extends.
- Preview & test send
See how a message renders against sample data, then send a real test to yourself.
- Delivery log
Every message recorded with event, channel, recipient, and status — filterable for proof.
- Channel & quiet hours
Master email/SMS switches and an optional quiet-hours window that holds off-hours sends.
Consistent, on-time, and on the record.
Notifications turns the events already flowing through your office into timely messages — in your own wording, on the channels you allow, with a log that proves what went out and when.
Fires on the events you already have
No new workflow to manage. A case status change, a permit or license decision, an inspection result, or an acknowledged submission triggers the message on its own — so residents hear from you without a staffer remembering to write.
Your words, your variables
Edit each event's template in-app with click-to-insert variables like case number and address, and turning the module on seeds ready-to-use starter templates your team can edit or extend on day one.
Preview, test, and prove it
See how a message renders against sample data and send a real test to yourself before it's live — then every message is recorded with event, channel, recipient, and status in a filterable delivery log.
Right-sized for any local government — not just big counties.
Notifications scales from a one-clerk office to a metro communications team. It's the same top-tier product whether you're a county acknowledging thousands of submissions a year or a village letting a handful of applicants know their permit is ready.
Counties
Keep residents informed across high volumes — case, permit, license, and inspection updates fire automatically, with a filterable delivery log that answers a records request or proves a notice went out.
Cities & towns
Acknowledge every public submission and decision in your own letterhead-quality wording, and cut the "what happened to my request?" calls with prompt, consistent email and SMS.
Villages & small municipalities
A one- or two-person office gets professional, automatic resident communication out of the box — starter templates on day one, no IT department required, and every user included in the price.
Special districts & authorities
Health, fire, housing, and community-improvement districts notify applicants and staff on their own events, with quiet-hours controls and a delivery log that stands up to scrutiny.
A full product today. A platform when you're ready.
Buy Notifications by itself and run your whole office's resident communication on it. Add another Civic Mesa product later and it clicks in under the same umbrella — the same events, people, and templates — with no migration and nothing re-keyed.
Add CRM & 311
An acknowledged public submission auto-notifies the resident with their tracking code — and every reply on the two-way thread keeps them in the loop without a staffer drafting a note.
Add Code Enforcement
A case status change or an inspection result fires the right template automatically, pulling the case number and address — so complainants and property owners hear from you on schedule.
Add Permitting & Licensing
Permit and license decisions and expiring-soon renewals trigger email and SMS from your own wording, so applicants know the moment there's an update — and clerks stop chasing.
See Notifications on your own jurisdiction.
Book a demo, then run a pilot on your real events, templates, and branding — edit the starter templates in your own words, preview against sample data, and test-send to yourself before a single resident message goes out. Flat per-module pricing with unlimited users, and your data stays portable, so there's no lock-in.