Built to be used by everyone who serves the public.
Government software has to work for every member of staff and every resident — including people who navigate by keyboard, use a screen reader, need larger text, or rely on high contrast. Accessibility is a design requirement for Civic Mesa, not an afterthought, and we're committed to keeping it that way as the platform grows.
Working toward WCAG 2.1 Level AA.
We are committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the standard most US governments hold their vendors to, and the benchmark behind Section 508. We treat accessibility as ongoing work: we build to these guidelines, test against them, and fix issues as we find them.
Keyboard first
Every workflow is designed to be operable without a mouse — logical tab order, visible focus, and no keyboard traps.
Screen-reader friendly
Semantic markup, labelled controls, and meaningful alt text so assistive technology can announce what's on screen.
Readable by default
Color contrast aimed at AA thresholds, text that scales and reflows on zoom, and layouts that adapt from desktop to phone.
The public front door, open to all.
The resident portal is where the widest range of people meet your government online. It's built to be simple and accessible: report a concern with no account, in plain language, and check status by tracking code — on any device, with or without assistive technology.
- No account, no barrier. Residents file a report without creating a login — fewer steps, fewer obstacles.
- Plain language. Clear labels and instructions, not bureaucratic jargon.
- Works on any phone. Installs to the home screen and reflows to small screens and large text.
Documentation for your accessibility review.
If your procurement process requires accessibility documentation — a VPAT (Voluntary Product Accessibility Template), an ACR, or answers to a 508 checklist — contact us and we'll work with your team. We'd rather have an honest conversation about where we conform today and where we're still improving than hand you a rubber stamp.
Request accessibility docs
Email hello@civicmesa.com and tell us what your procurement team needs. We'll respond with our current accessibility statement and supporting detail.
Report a barrier
If you hit something that doesn't work with your assistive technology, tell us — it goes on the fix list. Email hello@civicmesa.com with the page and what happened.
This page describes our accessibility commitment and current practices. Formal conformance level and VPAT status are confirmed per release — contact us for the latest.
Have an accessibility requirement? Let's talk.
Tell us what your procurement and accessibility teams need, and we'll show you how Civic Mesa is built for every member of staff and every resident.