Your data is yours. Always.
The records your government keeps in Civic Mesa — cases, permits, residents, work orders, people — belong to you, not to us. You can see them, export them, and take them elsewhere at any time. No lock-in, no exit fee, no holding your own history hostage to keep you as a customer.
You own it. We just run it for you.
Civic Mesa is the custodian of your records, not the owner. Your jurisdiction's data is yours to access and remove, and we operate it on your behalf under your service agreement.
Export any time
Pull your jurisdiction's records in open formats — CSV and downloadable transparency surfaces — whenever you want. No request forms, no waiting on us.
Bring it in, take it out
The Import Wizard maps your legacy vendor's exports on the way in; open exports carry your history on the way out. Migration is a two-way street.
No lock-in, no exit fee
Leave whenever you choose. We'll return your data and won't charge a ransom to release your own records.
Hosted in the United States, isolated per jurisdiction.
Your records run on Microsoft Azure in the United States. Each jurisdiction's data is walled off from every other in the database itself — the same tenant isolation described on our security page — so your data is both close to home and kept to itself.
- Microsoft Azure, US region. Enterprise-grade cloud, with nothing for your team to patch or host.
- Isolated per tenant. One jurisdiction's data never reaches another's. See how →
- Backed up and recoverable. Managed backups so a mistake or outage doesn't mean lost records.
Some lines we don't cross.
We don't sell your data
Your residents' and staff's information is never sold, rented, or shared for marketing. It exists to run your government, full stop.
We don't mine it for ads
No advertising, no behavioral profiling, no third-party trackers feeding on your records.
We don't train on it
Your jurisdiction's data is not used to train models or build products for anyone else.
Specific data-residency region, retention windows, and deletion timelines are governed by your service agreement and data-processing terms — contact us for the current details.
Own your data from day one.
Run a pilot on your own records, export whenever you like, and see for yourself that leaving is as easy as arriving. Your history is always yours to take.